Customer Service Manager (CSM)

Primary responsibilities:

• Taking excellent care of our SOC customers as a main point of contact.
• Coordinating the onboarding process for new SOC customers, including organizing and leading workshops, managing the integration of log sources, and providing ongoing customer guidance on monthly basis.
• Providing clients with consulting on vulnerability management, including monthly meetings, reporting, escalations, and establishing effective processes.
• Managing client communication and well-being, including problem-solving, notifications, and reporting, while also overseeing various SOC projects as a project manager.
• Leading pre-sales activities for the Security Operations Centre, including technical presentations, live demos, Proof-of-Value assessments, and addressing technical inquiries.
• Ensuring SOC analysts have the necessary access rights on customer premises, including managing access requests, maintaining up-to-date documentation, and coordinating with stakeholders to resolve access-related issues.
• Identifying client needs and supporting sales by proactively engaging the sales team when customer requires new services or technologies.

Requirements for candidate:

• Bachelor’s degree or higher in Information Security, Information Technology, or a related field, or equivalent work experience.
• Knowledge and practical experience of cyber security principles;
• IT project management skills;
• Time management and problem solving skills;
• Very good knowledge of Estonian and English.

Nice to have skills include:

• IT systems administration experience
• Experience with Threat Intelligence.

What We Offer

• Collaborative, customer-focused environment
• Opportunities for high-impact projects and professional growth in a global company
• 5 additional paid vacation days after the first year of employment
• Sports compensation (€100/quarter) or health insurance – you choose, and you can switch once a year.
• 100% compensation for the first day of sick leave.
• Free parking at the Tallinn office.
• Team events (summer days, Christmas party, etc.).
• Possibility to work from home.
• Compensation for training expenses according to a pre-agreed budget.
• One paid study day per month to acquire new knowledge, in agreement with your supervisor.
• Family support for special occasions and moments that matter
• Recruitment referral bonus of €500.

Are you ready to join the best cybersecurity team in Northern Europe? Send your application to [email protected]. 

The confidentiality of all candidates will be guaranteed.