Customer Service Manager (CSM)

Your primary responsibilities will be:

• Client’s needs mapping and supporting sales;
• Coordinating the onboarding process of new SOC customers, incl. organizing and conducting workshops, coordination of log sources onboarding, and customer guidance;
• Client communication and well-being, incl. problem solving, customer notification, reporting, etc;
• Coordinating different SOC’s projects as a project manager;
• Pre-sales activities related to the Security Operations Centre, incl. technical presentation, conducting of demos, Proof-of-Value, and technical questions.

Requirements for candidate:

• BA or work experience in information security, information technology or other related field;
• Knowledge of cyber security principles;
• IT project management skills;
• Time management and problem-solving skills;
• Fluency in Estonian and English

Nice to have skills include:

• Experience with Vulnerability management;
• Experience with Threat Intelligence.

What We Offer

• Collaborative, customer-focused environment
• Opportunities for high-impact projects and professional growth
• 5 additional paid vacation days after the first year of employment
• Sports compensation (€100/quarter) or health insurance – you choose, and you can switch once a year.
• 100% compensation for the first day of sick leave.
• Free parking at the Tallinn office.
• Team events (summer days, Christmas party, etc.).
• Possibility to work from home.
• Compensation for training expenses according to a pre-agreed budget.
• One paid study day per month to acquire new knowledge, in agreement with your supervisor.
• Family support for special occasions and moments that matter
• Recruitment referral bonus of €500.

 Are you ready to join the best cybersecurity team in Northern Europe? Send your application to [email protected].

The confidentiality of all candidates will be guaranteed.